Why Preventative Maintenance Matters

Elevators are mechanical systems subject to constant use and gradual wear. Without regular maintenance, small issues become expensive repairs, and expensive repairs become regulatory violations or safety incidents.

A well-maintained elevator runs more reliably, passes inspections with fewer issues, and has a longer useful life. Preventative maintenance is the most cost-effective investment you can make in your elevator system.

How Often Should Elevators Be Serviced?

For most commercial buildings, monthly preventative maintenance visits are the standard. High-traffic buildings, large office towers, hospitals, or hotels with 10+ elevators, may require more frequent service. Lightly-used elevators in smaller buildings may be maintained on a quarterly schedule.

Washington State requires annual inspections by a licensed elevator inspector. These are separate from routine maintenance and result in an inspection certificate that must be posted in or near each elevator.

What's Included in a Maintenance Visit?

A thorough maintenance visit covers the entire elevator system. This includes:

- Lubrication of mechanical components (guide rails, hoist ropes, rollers)
- Inspection and adjustment of brake system
- Door operator inspection, open/close timing, force limits, safety reversal
- Leveling adjustment to ensure accurate floor stops
- Safety device testing and verification
- Motor and controller inspection
- Pit and machine room inspection for water, debris, and code compliance
- Emergency lighting and communications test

Evaluating a Maintenance Agreement

Not all maintenance agreements are equal. When comparing options, look at:

Full vs. Oil and Grease

"Oil and grease" agreements only cover lubrication. Full-service agreements include parts and labor for covered repairs. Know which one you're buying.

Response time guarantees

What does the contract promise for regular service calls? For emergency (entrapment) calls? Get specific times in writing.

Parts coverage

Which parts are included? Major components like motors and controllers are expensive, confirm whether they're covered.

Proprietary vs. open parts

Some vendors install proprietary components that can only be serviced by their technicians. Ask about parts sourcing before you sign.

Service records

Will the contractor provide written service records after each visit? Documented proof of maintenance is important for inspections and liability.

Red Flags to Watch For

! Technician visits rarely last more than 10–15 minutes
! No written service records provided after visits
! Parts replaced without explanation or approval
! Response times consistently exceed what's promised in the contract
! Proprietary components installed without disclosure
! No clear escalation path when issues arise

Questions About Your Maintenance Agreement?

We're happy to review your current elevator maintenance arrangement and provide an honest second opinion. No pressure, no obligation.

Talk to Our Team

Elevator Preventative Maintenance Guide